Internet Banking Agreement & Disclosure
This Internet Banking Agreement and Disclosure (“Agreement”) for accessing accounts via FNBonline Internet Banking explains the terms and conditions governing certain internet banking services now or hereafter offered to consumers by FNB Waterloo. By your initial and each subsequent use of FNBonline Banking, you agree to abide by the terms and conditions of this Agreement, as amended from time to time, and to accept this disclosure and other information electronically. This Agreement will become effective after your application has been accepted and we have issued your Banking ID number and password. This Agreement will be governed by and interpreted in accordance with all applicable federal and State of Illinois laws and regulations. This Agreement may be printed using the print option on your browser. The terms “we”, “us”, “our,” “FNB,” and “Bank” refer to First National Bank of Waterloo. “You,” “your,” and “Customer” refer to each account owner or borrower who is now or hereafter enrolled to use FNBonline Banking. The term “business days” means Monday through Friday, excluding Saturday, Sunday and federal banking holidays.
To access your accounts through FNBonline Banking you must have an Internet browser, an eligible Bank account (listed below), and an FNBonline Banking password. Through Online Banking you can check account balance and activity information, effect transfers between accounts, and pay bills electronically. Withdrawals and transfers may not be made from any account that requires more than one signature for withdrawal. Transfers may not be made if it will overdraw the account balance. You must be an owner of each account or party to each loan that you wish to access through FNBonline Banking.
Accounts Accessible through FNBonline Banking
- Checking Accounts
- Savings Accounts
- Money Market Accounts
- Certificates of Deposit
- Individual Retirement Accounts (IRA)
- Terms and Conditions
You will be given an ID number and a password that will give you initial access to Online Banking and you will be prompted to change your password when you first sign in. We recommend that you change your password regularly. We are authorized to act on instructions received under your password. For security purposes, it is recommended that you memorize your password and not write it down. You are responsible for keeping your password and account data confidential. Any person who has your password has the same accessibility as you have to FNBonline Banking. If you believe that your Online Banking password may have been lost or stolen, or that someone has transferred or may transfer money from your account without your permission, change the password and notify the Bank AT ONCE. At no time will you be asked by any Bank personnel to divulge this password and you should not divulge it to anyone claiming to be a Bank representative or to anyone else whom you do not wish to have access to your account(s).
Hours of Accessibility
You may generally access your Bank accounts seven days a week, 24 hours a day. However, at certain times, some or all of the Online Banking may not be available due to system maintenance, problems with the Internet or other circumstances beyond our control.
FNB of Waterloo endeavors to provide you with dependable Online Banking. However, due to the unpredictable nature of the Internet, occasional inaccessibility should be expected. FNB of Waterloo cannot and does not guarantee the completeness or accuracy of the information provided through Online Banking. The Internet lacks inherent security for commercial transactions and therefore FNB Waterloo does not guarantee that information transmitted or received from this site will not be intercepted or viewed by third parties. By using FNBonline Banking, you acknowledge your understanding of and agreement to these statements.
Bill Pay Service
Using the Service
Bill payment through the Internet is provided to you as an additional convenience. The actual payment of bills is handled by an independent third party, the “Payment Service Processor”, and the Bank does not guarantee and will not be responsible for completion and accuracy of such bill payment transactions.
The Bill Pay Service, FNBillpay, allows you to schedule bill payments through FNBonline Banking. You can arrange, at your option, for the payment of your current, future and recurring bills from any deposit account, up to the available balance in the account on the payment date. Currently, there is no limit to the number of payments that may be authorized. You may pay any merchant or individual that has a mailing address in the United States.
By furnishing the names of your payees and their addresses, you authorize the Bill Payment Processor to follow the payment instructions that you provide. They will remit funds to the payee on your behalf, from the funds in your selected account, on the day you have instructed them to be sent (“Process Date”). However, the Bank shall not be obligated to honor any such payment directive unless your account has sufficient funds or credit availability to pay the bill on the payment date.
Bill payment files are processed at 2:00am CST and 12:00pm CST. Bill payments scheduled after 12:00pm CST can be deleted or changed no later than 2:00am CST on the process date. Bill payments scheduled after 2:00am CST can be deleted or changed no later than 12:00pm CST on the process date, by using the DELETE function within the bill pay link.
Payments made with FNBillpay require sufficient time for your payee to credit your account properly. To avoid incurring a finance charge or other charge, you must schedule a payment sufficiently in advance of the due date of your payment. YOU MUST SCHEDULE EACH PAYMENT AT LEAST 3 FULL BUSINESS DAYS PRIOR TO THE DATE THE PAYMENT IS DUE IF THE PAYMENT IS ELECTRONIC AND UP TO 10 FULL BUSINESS DAYS PRIOR TO THE DATE THE PAYMENT IS DUE IF THE PAYMENT IS BY CHECK OR OTHER NON-ELECTRONIC MEANS.
We will not be responsible for any loss or damage incurred by you (including finance charges, late fees or other charges) or any other action taken by your creditor resulting from: your improper scheduling of the payment; failure of the Payment Service Processor to properly transmit the payment to the intended payee; if there are insufficient funds or credit availability in your designated payment account; if we are required by law to prohibit withdrawals from the payment account; if the payment account is closed or frozen; if any part of the electronic funds transfer system is not working properly; or if the loss or damage results from any other cause beyond our reasonable control. We will not be liable for indirect, special or consequential damages arising out of the use of FNBillpay.
On electronic payments your account will be debited on the date the payment is scheduled. If the payment is made by check, your account will be debited on the day the check clears.
If you wish to cancel the Bill Pay Service, please contact the Bank.
There are no monthly fees for accessing your account(s) through FNBonline Banking. FNBillpay for personal accounts is also free for unlimited use. FNBillpay Business Plan used for business accounts is free for the first 15 items, then a charge of $.50 per item thereafter will be incurred during each statement cycle. For customers using bill payment for both a business account and personal account , the FNBillpay Business Plan will prevail with items from both accounts accumulating towards the 15 free items. After that, there will be a $.50 charge for each item from either account for that statement cycle. Other fees as described in our Account Services and Fee Schedule brochure with respect to specific accounts may also apply to your accounts enrolled in Online Banking.
You will be responsible for any telephone and Internet service provider charges that you incur by accessing your Bank account(s) through Online Banking.
We reserve the right to amend this Agreement and to change the charges and fees provided herein.
The Bank reserves the right to not approve, cancel and not reinstate any Bill Pay Service account, or discontinue Bill Pay Service entirely.
Changes to FNBonline Banking
From time to time, we may introduce new Online Banking features. We may do so without prior notice. However, any change resulting in more restrictive use of the service, increased liability, or higher fees to you will require that we give you twenty-one (21) days advance notice, unless an immediate change is necessary to maintain the security of the system. Notice of material changes will be sent to you at your address shown on our records, or by E-mail, or by posting on the Online Banking website. If you do not agree to any change, you may terminate your use of the Online Banking. Your failure to terminate will evidence your agreement to such changes. The Bank reserves the option, at its sole discretion, to waive, reduce or reverse charges or fees in individual situations.
Confidentiality of Account Information
We do not reveal information about your accounts or other personally identifiable data to parties outside our bank unless: (1) you request or authorize it; (2) the information is provided to a reputable credit bureau or similar information reporting agency; (3) the information is provided to help complete a transaction initiated by you; or (4) the disclosure otherwise is lawfully required.
Sometimes it is necessary to provide personally identifiable information about you to a party outside our bank such as a vendor or service company that we hire to prepare support or services for one or more of our products. These service providers (the Internet service provider and the Bill Pay software provider) agree to safeguard our confidential information about you and your products and services with us and must abide by applicable law.
Discrepancies and Error Correction in Online Banking Transactions and Bill Pay Service.
ERROR RESOLUTION NOTICE AND PROCEDURE
Please call or write us as soon as you can at the telephone number or address listed in this disclosure in case of errors or questions about your account, or if you think your paper statement or Online statement is wrong, or if you need more information about transactions listed on your paper statement or Online Banking statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. When you tell us about your problem please:
- Tell us your name and account number,
- Describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
- If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign initiated transfer) to investigate your complaint or question. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your accounts. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
If you have inquiries, please contact us at:
First National Bank of Waterloo
228 S. Main, P.O. Box 507
Waterloo, IL 62298
Monday, Tuesday, Wednesday, Thursday, Friday
Holidays are not included.
PHONE: (618) 939-6194
Tell us AT ONCE if you believe another person has improperly obtained your Online Banking password. Also notify us if you suspect any fraudulent activity on your account. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within two (2) business days, you can lose no more than $50 if someone used your password without your permission.
If you do NOT tell us within two (2) business days after you learn of the loss or theft, and we can prove we could have stopped someone from accessing your account without your permission had you told us, you could lose as much as $500.
Also, if your paper statement or Online Banking statement shows withdrawals, transfers or purchases that you did not make or authorize, tell us at once. If you do not tell us within sixty (60) days after the statement was delivered to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from accessing your account if you had told us in time.
If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.
If we do not complete a transfer to or from your Bank account on time or in the correct amount in accordance with our agreement with you, we will be liable for your direct loss or damage only, but not for any indirect or consequential damages. We will not be liable in any amount:
- If, through no fault of ours, you do not have enough money in your account to make a transfer or bill payment.
- If a legal order directs us to prohibit withdrawals from the account.
- If your account is closed or if it has been frozen.
- If you, or anyone you allow, commits any fraud or violates any law or regulation.
- If any electronic terminal, telecommunication device or any part of the electronic fund transfer system is not working properly.
- If you have not provided us with complete and correct payment information including, without limitation, the name, address, account number and payment amount for the payee on a bill payment.
- If you have not properly followed the instructions for using Online Banking.
- If circumstances beyond our control (such as fire, flood, or improper transmission or handling of payments by a third party) prevent the transfer or bill payment, despite reasonable precautions taken by us.
Other Agreements and Laws
In addition to this Agreement, the Bank and you agree to be bound by and to comply with the requirements of the applicable Account Disclosure Statement, the rules and regulation of any funds transfer system to which the Bank belongs, and applicable state and federal laws and regulations. To the extent that this agreement is determined not to be in accord with any applicable law, rule, or regulation governing it, it shall be deemed automatically amended so as to comply therewith.
Your FNBillpay services also may be canceled at any time without prior notice due to insufficient funds in any of your accounts or default under any loan or other agreement with the Bank. You will be notified of the cancellation via mail or electronic mail. After cancellation, FNBillpay services may be reinstated, once sufficient funds are available in your accounts to cover any fees and other pending transfers or debits and any defaults are cured. In order to reinstate your services, you must call the Bank.
If you do not schedule or process a payment or otherwise access your Bank account(s) via Online Banking for any six (6) month period, the Bank reserves the right to disconnect your Online Banking services. You will first be notified via mail or electronic mail. Please note that your Bill Pay information will be lost if you are disconnected.
If you wish to cancel any of your Online Banking services, please contact the Bank.
In addition to any other right reserved to the Bank in this Agreement or in any applicable Account Disclosure Statement, but subject to any written notice requirements, the Bank reserves the right to terminate this Agreement and your access to Online Banking, in whole or in part, at any time.