Security Reminders

As a reminder, never respond to requests for personal information unless you initiated the conversation yourself. First National Bank of Waterloo will never ask you to provide confidential information (your account number, Social Security Number, debit card number, PIN number, online banking login information, etc.) in emails or by a phone call to you. If you receive communication asking for this information, just hang up or delete the email!
Remember that cyber criminals can try to reach you via text messages too. Do not respond to unsolicited text messages. If you receive a text message claiming to be from the bank and asking for information, do not respond and contact the bank to report it.
Additionally, if you receive an email from the bank stating that your email address or password has been changed and you have not changed it, please contact the bank immediately to report it. You can contact us at 888.231.3165 or by sending an email to
As always, thank you for choosing First National Bank of Waterloo!

Scams involving Economic Impact Payment checks

With many Americans receiving Economic Impact Payment checks (also referred to as stimulus checks),  scammers are using this as another opportunity to attempt to trick consumers, using tactics like sending counterfeit checks and making phishing attempts.

Some people are receiving these funds directly deposited into their bank account, while some will get a paper U.S. Treasury check in the mail. If you get a paper check, be sure to look for security features like the U.S. Treasury seal, microprinting, bleeding ink and a U.S. Treasury watermark. Here’s more info about what to look for.  If you have concerns about the check that you received, please contact us toll-free at 888.231.3165 and we can help you verify it. 

Anyone who offers early or faster payment in exchange for personal information is most likely a scammer.  Do not let them persuade you otherwise.  Other scams are centered on the possibility of receiving financial assistance from the government, and some scammers are pretending to be from the Social Security Administration to try to get access to your Social Security number or your money.

Tips to stay safe from phishing

  • Be cautious of anyone attempting to prey on your emotions by using fear or threatening messages. Emails may contain urgent-sounding messages that can make you think you need to act quickly. This is a common tactic of phishers and could indicate an attempt to gain access to your information.
  • Use extreme caution with emails containing links. Clicking a link in a phishing email may direct you to a fraudulent site – or worse, install malware on your device. Be sure to fully examine the message and sender before opening any included links or other content.
  • Watch for misspelled words. Phishing emails often contain bad grammar and misspelled words, occasionally misspelling the name of the company they’re attempting to imitate or intentionally excluding one or two letters to make it look legitimate and close to the right spelling.
  • Do not provide confidential information. Never respond to requests for personal information unless you initiated the conversation. We will never ask you to provide confidential information (your account number, Social Security number, password, your debit card number, PIN number,  online banking login information, etc.) in emails or by a phone call to you.
  • Remember that cyber criminals can try to reach you via text messages too. All of the email tips mentioned in this list also apply to unsolicited text messages that you might receive. Watch for messages that contain pushy tactics or use bad grammar and misspelled words.

Some other sources of information include:

American Bankers Association – Protect your Economic Impact Payment: Top 5 Scam to Watch Out For

IRS Warning About Coronavirus-Related Scams

Avoiding SSA (Social Security Administration) Scams During COVID-19

American Bankers Association: Tips to Avoid Coronavirus Scams and Protect Your Money

FTC: Avoiding Coronavirus Scams


Equifax Security Breach Information

Equifax had personal information compromised for approximately 143 million U.S. consumers due to a system breach. The information included names, social security numbers, birthdates, addresses and in some cases drivers license numbers. Equifax set up a dedicated website,, where you can check if your information was compromised. From the website, click on “Potential Impact” and put in the information required. The website also has FAQ’s regarding the incident.

Same Day ACH Debits

Effective Friday, September 15th, 2017, direct payments authorized online, over the phone, or written checks converted to electronic debits, could post to your account the same day they are authorized.  This is a new rule governing all direct payments and affects all financial institutions, including First National Bank of Waterloo.

Payments that in the past may have taken one or two days to post, can now post the same day they are made.  (Pre-authorized drafts or recurring payments will continue to post on the effective date based on the transaction agreement.)  Please have the funds available in your account to allow for same day ACH posting to avoid overdraft fees and return items.  We encourage you to utilize the services we offer to help manage your account, such as FNBonline Banking, Mobile Banking and our 24-hour telephone banking, Dial-A-Bank.   If you are not currently enrolled in any of these services, please feel free to contact us and someone will be happy to assist you.

Thank you for banking with First National Bank of Waterloo.  We value and appreciate your business! 


Consumer Alerts

FDIC Consumer Alerts
FDIC Consumer News and Information
FDIC Consumer Protection
Health Insurance Marketplace Fraud
IRS Tax Scams/Consumer Alerts
Federal Trade Commission Scam Alerts


Security Tips

Click here to read some interesting security tips about home burglaries.  You may think twice about some things you do every day after reading these tips!

Types of Fraud
Best Practices to Protect Yourself
Fraud FAQs

Below are the latest fraud alerts and security recommendations:

Fraudulent “FDIC Notification” E-mail

Suspicious Emails Claiming to be from the FDIC

Online Job Posting Email Scam

NACHA Phishing Alert 

Don’t Be Scared of ‘Scareware’

Please contact us at 618-939-6194 if you become aware of a scam or believe you are a victim of any of these types of fraud.  You may also contact us if you have any questions regarding fraud.

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