Best Hometown Bank Integration Information
Dear Valued Best Hometown Bank Customer,
On behalf of all of us at First National Bank of Waterloo – Welcome! We are excited to be an integral part of the Collinsville and Maryville communities and promise to embrace the strong relationships and community pride that Best Hometown Bank has built and nurtured over the years.
Bringing Best Hometown into the First National Bank of Waterloo family will provide you with greater financial resources. You can expect an enhanced level of financial strength, convenience and responsiveness with features such as:
- Larger lending limits for our commercial clients
- Greater financial security – we’re a $600 million community bank
- More locations –13 community-focused offices in five Illinois counties
- Updated technology – make mobile deposits, send money via Zelle®, receive alerts and more
- More banking resources – access to additional business bankers, mortgage lenders, and financial services representatives
As you know, Best Hometown Bank will become First National Bank of Waterloo beginning Monday, June 29th. Both the Collinsville and Maryville locations will be closing on Friday, June 26th at 6pm and will be closed on Saturday, June 27th and Sunday, June 28th. Below is a summary of the information that was contained in the booklet that you received by mail, in case you need to refer back to it during the integration weekend.
CONVERSION WEEKEND AT A GLANCE
Friday, June 26 – Monday, June 29
We will officially transition from Best Hometown Bank over the weekend of June 26 – 28, and open up Monday, June 29 as First National Bank of Waterloo.
Please Note: We will be closed during the conversion weekend. Please make sure you are prepared:
- Withdraw any cash you may need for that weekend before we close on Friday.
- Keep track of your balances – online and telephone banking will be unavailable during conversion.
- You can continue using your existing debit cards over the weekend.
|Banking Centers||Normal business hours
Drive up: 8:30 AM – 6:00 PM
Lobby: 9:00 AM – 5:00 PM
Drive up: 7:30 AM – 5:00 PM
Lobby: 8:30 AM – 4:30 PM
|Online Banking||Available until 5:00 PM||Not available||Retail online available at 8:00 AM|
|Mobile Banking||Available until 3:00 PM||Not available||Available at 8:00 AM|
|Bill Pay||Available until 5:00 PM||Not available||Available until 8:00 AM|
|Telephone Banking||(866) 480-1121
Available until 5:00 PM
|Not available||(877) 939-3425
Available at 10:00 AM
|Debit Cards||Use you Best Hometown Debit card||Use your Best Hometown Debit card||Use your First National Bank of Waterloo debit card starting at 8:00 AM|
NEW ATM Installation
You will now have ATMs at both the Collinsville and Maryville locations. ATM installation is coming soon. This will give you free ATM usage at these and 18 other First National Bank of Waterloo ATMs in Illinois. See page 28 of the Welcome Guide PDF Booklet linked below for all ATM locations.
We know you have many banking options and we do not take your trusted relationship with us for granted. We promise to serve you and your community with relentless determination. For all the reasons you’re a Best Hometown Bank customer, we think you’ll feel right at home at First National Bank of Waterloo, and we look forward to giving you many reasons to proudly say, “That’s MY Bank!”